Eligibility Criteria

draxeliontira offers refunds within specific timeframes and circumstances to ensure fair treatment of all clients while maintaining service quality. Our refund policy applies differently based on service type and usage patterns.

• Budget preparation consultations: Full refund available within 14 days if initial session hasn't occurred
• Software subscriptions: Prorated refunds calculated from cancellation date for unused periods
• Training materials: Returns accepted within 30 days if less than 25% of content accessed
• Custom financial reports: Refunds considered only if deliverables don't match agreed specifications

Refund Process Timeline

We've streamlined our refund process to handle requests efficiently while ensuring proper verification of eligibility requirements.

Service-Specific Conditions

Different services have tailored refund terms based on their nature and the resources involved in delivery.

Monthly subscription services can be cancelled at any time, with refunds calculated from the date we receive your cancellation request. Annual subscriptions receive prorated refunds for complete unused months remaining in the billing cycle.

One-time consultation fees are fully refundable if cancelled more than 24 hours before the scheduled appointment. Cancellations within 24 hours are eligible for 50% refund, while no-shows without prior notification forfeit the full fee.

Payment Method Processing

Refunds are processed using the original payment method whenever possible. Credit card refunds typically appear within 3-5 business days, while bank transfers may take 7-10 business days depending on your financial institution.

• Credit cards: 3-5 business days for most major providers
• PayPal payments: 2-3 business days once processed
• Bank transfers: 7-10 business days including verification steps
• Digital wallets: Processing time varies by provider, typically 3-7 days

If the original payment method is no longer available, we'll work with you to arrange alternative refund methods, though additional verification may be required for security purposes.