Privacy Policy
Your privacy matters to us at draxeliontira
Last updated: January 15, 2025
Introduction
Welcome to draxeliontira, your trusted partner in budget preparation and financial planning. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at draxeliontira.com or use our budgeting services.
We understand that managing your finances requires trust, and we're committed to maintaining the highest standards of data protection. This policy complies with UK data protection laws, including the Data Protection Act 2018 and UK GDPR regulations.
Information We Collect
We collect different types of information to provide you with personalised budget preparation services and improve your experience on our platform.
Personal Information
- Name and contact details (email address, phone number, postal address)
- Financial information relevant to budget planning (income, expenses, financial goals)
- Account credentials and security information
- Communication preferences and marketing consents
Technical Information
Our systems automatically collect technical data including IP addresses, browser types, device information, and how you interact with our website. This helps us maintain security and improve our services.
How We Use Your Information
Your information helps us deliver effective budget preparation services and maintain our platform's security and functionality.
Service Delivery
We use your financial information to create personalised budget recommendations, track your progress towards financial goals, and provide relevant educational content about money management.
Communication
We'll contact you about your account, important service updates, and with your consent, send helpful budgeting tips and educational materials that might interest you.
Legal Compliance
Sometimes we need to process your information to meet our legal obligations, such as maintaining financial records or responding to regulatory requirements in the UK.
Your Rights
Under UK data protection law, you have several important rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you, including how we use it and who we share it with.
Correction Rights
Ask us to correct any personal information that's inaccurate or incomplete in our records.
Deletion Rights
Request deletion of your personal information in certain circumstances, subject to legal requirements.
Restrict Processing
Ask us to limit how we process your information while we investigate any concerns you've raised.
Data Portability
Receive your personal information in a machine-readable format to transfer to another service provider.
Object to Processing
Object to certain types of processing, including direct marketing communications.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We'll respond to your request within one month, though this may be extended for complex requests.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.
Active Account Data
Maintained while your account remains active and for up to 12 months after closure
Financial Records
Kept for 7 years after account closure to comply with UK financial regulations
Marketing Preferences
Maintained until you withdraw consent or 3 years of inactivity
Technical Logs
Automatically deleted after 13 months for security and performance analysis
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we may share your data in specific circumstances:
Service Providers
We work with carefully selected companies that help us deliver our services, such as cloud hosting providers, payment processors, and email delivery services. These partners can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or regulatory request, or to protect our legal rights and those of our users.
Business Transfers
If draxeliontira is sold or merged with another company, your information may be transferred as part of that transaction, but it will remain subject to this privacy policy.
Security Measures
Protecting your financial information is our top priority. We employ multiple layers of security to keep your data safe:
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Staff training on data protection and security best practices
- Secure data centres with physical access controls
- Regular backup and disaster recovery procedures
While we implement robust security measures, no online service can guarantee complete security. We encourage you to use strong passwords and keep your login details confidential.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and provide personalised content. You can manage cookie preferences through your browser settings.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include security cookies and those that remember your login status.
Analytics Cookies
We use analytics cookies to understand how visitors use our website, which helps us improve our services. This data is anonymised and doesn't identify individual users.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
Data Protection Officer
draxeliontira
30 The Burges
Coventry CV1 1HL
United Kingdom
Email: info@draxeliontira.com
Phone: +441274728677
If you're not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.